Store Policy
Customer Care
Customer Care Policy
Happy House of Gifts
Last updated: [16/10/2025]
1. Our Commitment to You
At Happy House of Gifts, we believe in treating every customer with respect, care, and transparency. Our goal is to make your shopping experience smooth, enjoyable, and worry-free.
2. Contacting Customer Support
If you have any questions, concerns, or need help with your order, our friendly support team is here to assist you:
⏰ Hours: Monday–Friday, 9am–5pm (UK time)
We aim to respond to all queries within 24 hours during business days.
3. Order Issues & Resolution
If something’s not right with your order, we’ll work quickly to fix it. Common issues we help with:
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Missing or damaged items
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Incorrect products received
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Delivery delays
Please contact us within 7 days of receiving your order so we can resolve the issue promptly.
4. Returns & Refunds
Due to the print-on-demand nature of our products, we do not offer returns or refunds unless an item arrives faulty or damaged. If you receive a defective product, please contact us within 7 days of delivery with photos and order details so we can resolve the issue promptly.
5. Feedback & Suggestions
We love hearing from our customers! Whether it’s a compliment, suggestion, or constructive feedback, it helps us improve and grow.
Feel free to reach out anytime — your voice matters.
6. Accessibility & Inclusivity
We strive to make our website and services accessible to all. If you encounter any barriers or need assistance, please let us know so we can support you.
8. Contact Details
📧 Customer Care - via contact us form
📍 Business Address: Happy House of Gifts, Bourne, Lincolnshire, UK
Privacy & Safety
📜 Privacy & Safety Policy
Happy House of Gifts
Last updated: 16/10/2025
1. Introduction
At Happy House of Gifts, we respect your privacy and are committed to protecting your personal data. This Privacy & Safety Policy explains how we collect, use, and safeguard your information when you shop with us online.
2. Information We Collect
We may collect the following types of information:
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Personal details: name, email address, billing/shipping address, phone number.
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Payment information: processed securely by trusted third‑party providers (we never store full card details).
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Order history: products purchased, dates, and delivery details.
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Website usage data: cookies, IP address, and browsing behaviour to improve your shopping experience.
3. How We Use Your Information
We use your data to:
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Process and deliver your orders.
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Communicate with you about purchases, returns, or customer service queries.
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Send marketing emails (only if you’ve opted in).
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Improve our website, products, and services.
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Comply with legal and tax obligations.
4. Sharing Your Information
We do not sell or rent your personal data. We may share limited information with:
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Payment processors (e.g. Stripe, PayPal) to complete transactions.
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Delivery partners (e.g. Royal Mail, couriers) to ship your orders.
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Service providers (e.g. website hosting, analytics tools) who help us run our business securely.
All partners are required to handle your data in compliance with UK GDPR.
5. Data Security
We take your safety seriously:
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All transactions are encrypted using SSL technology.
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Access to personal data is restricted to authorised staff only.
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We regularly review our systems to prevent unauthorised access, loss, or misuse.
6. Your Rights
Under UK GDPR, you have the right to:
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Access the personal data we hold about you.
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Request corrections or updates.
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Request deletion of your data (where legally possible).
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Withdraw consent for marketing communications at any time.
To exercise these rights, contact us at: [insert your business email].
7. Cookies
Our website uses cookies to:
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Remember your preferences.
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Improve site performance.
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Analyse traffic for better customer experience.
You can adjust cookie settings in your browser at any time.
8. Children’s Safety
Our store is not directed at children under 16. We do not knowingly collect personal data from minors.
9. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with a revised “last updated” date.
10. Contact Us
If you have any questions about this Privacy & Safety Policy, please contact:
📍 Happy House of Gifts, Bourne, Lincolnshire, UK
Wholesale Inquiries
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Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments